System Status

All systems are working correctly.

Scheduled Maintenance

There is no scheduled maintenance.

Technical Support

ACU provides an email and telephone support service for students and staff through its educational technology partner, Androgogic.

Please take the time to read through our Frequently Asked Questions below as you may find the answer you are looking for there.

The Support Desk operating times are:

For Support Desk enquiries please contact us via:

FAQs (Frequently Asked Questions)

Return to top

I can't log into LEO

I can log into LEO ok but I can't see my LEO units

I can't see any of my previous LEO units

My previous LEO units are not archived

I can't see the Navigation block so I can’t access my LEO units

I can't access content linked to EQUELLA in LEO

How do I create an ePortfolio page

I resubmitted my Turnitin assignment and now there's no Originality Report

I need to download a Digital Receipt of my Turnitin assignment submission

I can't open a PDF on my iPad

How can I test access to Adobe Connect

I can't see any content in topic(s) X, Y, Z in my LEO unit

I can’t log into LEO:

Your ACU username and password should enable you to log into LEO. However, if you need to change your password or you have forgotten it, you will need to contact ACU Service Desk.

Return to FAQs Return to top

I can log into LEO but I can't see my LEO units:

Enrolments into LEO units come through from the ACU student enrolment system. If you cannot see your units under 'My units', it’s possible that:

Use the Check unit availability link to find out more details about the status of your unit on LEO.

Return to FAQs Return to top

I can't see any of my previous LEO units:

Units from previous semesters are found under 'My archived units' in the Navigation block above 'My units'.

Note: The archive date is usually set to the end of semester date for that unit + 2 weeks.

Return to FAQs Return to top

My previous LEO units are not archived:

Academics determine when units are archived. As soon as the unit has reached the archive date or as soon as it has been manually archived by the academic, the unit will move from 'My units' to 'My archived units'.

Return to FAQs Return to top

I can't see the Navigation block so I can’t access my LEO units:

The Navigation menu is a 'block' and blocks can be 'docked'. It's possible that you have inadvertently docked the block, which moves it to the left-hand side of the page. To undock any block, move your mouse over the name of the block (e.g. 'Navigation') and click on the arrow icon ('>').

Return to FAQs Return to top

I can't access content linked to EQUELLA in LEO:

Academics sometimes store content in a repository called 'EQUELLA'. If you click on a link in your unit and the link is broken, it could be because:

Return to FAQs Return to top

How do I create an ePortfolio page:

ePortfolio pages are created in a system external to LEO. To navigate to the ePortfolio system, click on 'My portfolio' in the Navigation block in LEO.

To create an ePortfolio page:

Return to FAQs Return to top

I resubmitted my Turnitin assignment and now there's no Originality Report:

For most assignments (file upload or text submission) that are submitted to the Turnitin site (external to LEO), the similarity report is generated quite quickly (e.g. approximately 10-15 minutes). If you choose to make a second submission, it usually takes at least 24 hours for the similarity report to be generated. This is the standard Turnitin process. Check again after 24 hours to see if the report has been generated.

Return to FAQs Return to top

I need to download a Digital Receipt of my Turnitin assignment submission:

After you have submitted your assignment to Turnitin, click on 'View Digital Receipt'. In the pop-up window, click on 'Print' to save the receipt as a PDF.

Return to FAQs Return to top

I can't open a PDF on my iPad:

Embedded PDFs in LEO units causes them to appear as non-scrollable images on an iPad. This can be avoided by asking the academic responsible for the LEO unit to set up these files to 'Open in new window'. Alternatively, you can try using a different browser or computer.

Return to FAQs Return to top

How can I test access to Adobe Connect:

Adobe Connect is a system external to LEO. You can use this link to test your Adobe Connect access.

Return to FAQs Return to top

I can't see any content in topic(s) X, Y, Z in my LEO unit:

If an academic has referred to a topic that you can’t see in your LEO unit, check with the academic to see if the content has been made visible to you.

Return to FAQs Return to top